Deadprogrammer’s Hierarchy of Web Needs

I recently received a phone call from a recruiter. He wanted to lure me away to some “big company” that still had “small company feel” to participate in a “redesign of a major website”. He felt like all of these things, as well as “a well stocked kitchen” were big selling points.

I am a veteran of many website redesigns, major and minor. I’ve come to dread the word “redesign” because very frequently it meant taking a perfectly good website and making it significantly worse, and then through major struggles making it marginally beter. In the past I wrote a rather bloated article titled “The Russian Tea Room Syndrome” about this. Today I would like to write a bit more about this, as this topic rarely leaves my mind and my life.

Earlier in my career, I had very little influence over the redesign process, but this is changing. This is the primary reason why my job title has the shameful word “Architect” in it: I write code and configure servers, but I want my say in strategery as well.

So, Michael, you might ask, what is the problem with redesigns? Aren’t redesigns about making websites better? Well, many redesigns suffer from not following IBM’s famous motto.

IBM has one of the best corporate mottos ever: CRUSH and DESTROY. Uh, I mean THINK. They even give out props with the word “THINK” on it and publish THINK magazine.

Many redesigns happen simply as a knee jerk reaction: oh, look company X is doing Y and using Z. When you sit in a meeting and somebody is describing a redesign purely in terms of things other people do, you are likely in trouble. No thinking is involved at all.

But sometimes it’s the type of thinking that is going on that is the problem. You have to think about the relative importance of things.

I have a picture by famous graffitti artist Banksy hanging on my wall. It is a metaphor about true and false importance.

In 1943 a Brooklyn College professor Abraham Maslow outlined what is now known as Maslow’s Hierarchy: a pyramid that ranks human needs. It looks like prior to him nobody really gave a lot of thought to relative importance of pooping and morality. Well, maybe a little – there’s a Russian idiom for a person of untrustworthy nature that originated during WWI when soldiers relieved themselves in rows, next to specially dug trenches: “I would not take a dump next to this person”. Also see “I hope they serve beer in hell

Here’s Maslow’s pyramid in all of its glory:

I decided I’d come up with the hierarchy of web needs:

standard adherence: strict XHTML, CSS, etc

choice of technology: language, CMS, OS, cloud/servers, etc

other features: widgets, games, microformats

multimedia: video, podcasts, interactive flash

design: graphical elements, typography, pleasing layout

semantic web: metadata, tagging

usability: text size, image size, logical layout, uncluttered interface, site name/urls, browser support

community features: comments, ratings, feeds

googliness: search, speed, security

content qualities: usefulness, interest, freshness, uniqueness

content: text, images, links

In my opinion unsuccesful redesigns happen when people start from the wrong end of the pyramid (always skipping the first step: I’m yet to meet anybody with power who thinks about these things are important).

I will expand on this in my next post.

7 Things You Can (Mostly) Do Without in Your Web Business

I’ve spent a lot of time in meetings about websites. Not as much as I’ve spent building websites, but a sizable chunk of my career. I mostly spent that time listening and not being listened to. But now that I’m older, have “Sr” in my title (it stands for Senor), a beard, those cool designer glasses, and have a lot more weight in meetings. Mostly due to the fact that I got pretty fat.

Previously I wrote about the evils of redesigns in The Russian Tea Room Syndrome, and about how web developers are like cooks and prison inmates. Restaurants are a notoriously difficult businesses to run, mostly because there are a lot of amateurs who do not understand what is not important. It’s not what’s important. Everything is important. It’s knowing what can be cut, especially in the beginning, that makes some restaurants succeed when others fail.

Here’s my list of 7 things that seem like they are important in websites, but really aren’t. These are not deal breakers. These are the things to think about last.

1) Looks. It’s nice to have a clean and beautiful design. But making a site pretty is not going to make you more money. Just look at plentyoffish.com – probably the ugliest dating website in existence. It does not stop its maker from raking in 10 mil a year without any hard work whatsoever.

2) SEO. SEO is the alchemy of the web business. I’ve seen more sites get sandboxed by Google than gain pagerank from SEO efforts. Most big url rewriting efforts create broken links, which are bad no matter how you look at it. Don’t break urls, if you can – make them descriptive, and try to make your site linkable (i.e. GET instead of POST search forms), but that’s about all that might help you. Spending a lot of money on SEO is just plain stupid.

3) Performance. Everybody hates slow and crashing websites. But unless this lasts for years, it’s not a deal breaker. Twitter suffers from worst imaginable performance trouble. Livejournal went through a long stretch of bad performance. Even the big dogs like eBay and Amazon have a slow spell or outage or two. MS Windows became the most popular OS in the world not because of its stability. Of course it’s currently losing market share to Apple, but this precess took decades. If anything, it looks like Twitter outages make its users miss the service so much, that when they get back in the twitter their brains out after bitching about the outage for a bit.

4) Good branding. A good name, url, and logo are not going to make you more money. They are just not that important. As long as it’s not too embarrassing, like therapist.com it’s going to be ok. If you look on Alexa, icanhascheezburger.com has almost as much traffic as tvguide.com.

5) Pure CSS markup and web standards compliance. I’m sick and tired of being told that “tableless” design is somehow important. It’s not, it’s not, it’s not. Go to google.com, amazon.com, ebay.com, nytimes.com and view the source. You will see tables galore. Wasting time eliminating tables is just plain stupid. And all-div completely web standards-compliant XHTML markup is not going to make you any more money. I refuse to feel bad about using tables. And perfectly validating XHTML is only going to help page scrapers.

6) Keeping the site ad-free. Site users are ok with ads. They really, really are. If you have what they want they will suffer through the biggest ads you can throw at them. “Half Page Godzillas”, “Skyscrapers”, “Page Killas”, “Shrieking Flash Sound Diddlers” – whatever you call your most annoying ad – despite heated assurances from the users, it’s not going to make most of them leave. Some will and more will follow, but it’s not as drastic as you might think. If you have something unique. I’m not advocating horrible Flash ads. “Flash Sound Diddlers” are not more effective in selling stuff than tasteful Adsense ads which will not have anybody at all leave. You can use ad money to buy more servers, more content, ads of your own. This will bring in more users.

7) Widgets. If your entire web strategy is based on building widgets, well, you are in trouble. You are entering an frenzied and very crowded market. Widgets are the bastard child of old school web “badges” and “push technology.” Widgets sometimes work great for increasing pagerank, just like the “web awards” that were given out by some sites in Web 1.0 times. They might get people to link to you, especially if these people are Myspacers that are constantly looking for shiny things to line their pages with. But in the big scheme of things widgets are not a great way to spend ttime and money.

Ze Paul Frank

In my career as a web development I’ve seen a lot of brilliant and competent people, as well as a lot of utter incompetents, on all levels of the corporate ladder and working at all levels of productivity. Basically, if I were to make a competence scale, it would look something like this:

– <–10-9-8-7-6-4-5-4-3-2-1-0-1-2-3-4-5-6-7-8-9-10–> +

Let’s say user data release by AOL would rate at negative 7; setting out to rewrite Netscape from scratch at negative 9; changing all the links of an established website in the name of SEO at negative 5; writing tons of spaghetti code that nevertheless functions and serves users at positive 1; coming up with PageRank algorithm and implementing it — at positive 10. There are also those who come into the office and do nothing at all – that’s 0. Ase we all seem to notice and remember negative things better than positive, sometimes corporate life seems like one big orgy of incompetence and bad ideas.

I’ve long had a theory, why even with so many negative contributions, American companies mostly prosper and thrive, despite incompetency. To explain it, I usually use an ant metaphor. See, when ants are carrying a bug or a caterpillar back to the nest, they almost always succeed. But the thing is, they do not cooperate very well. They all have different ideas about which way to pull, and some, instead of helping, actually climb on the cargo or collide with other ants. Others just watch from the sidelines and generally mill about. But even though ants pull in different directions, the resulting force vector generally leads to the nest, and the caterpillar gets there eventually.

Recently, an article about a designer Paul Frank caught my attention. He is fighting his former business partners who jettisoned him from the company bearing his name. He came up with the design ideas that made the company what it is, as well as lent it his name. The business partners accused him of not contributing to the daily business grind, bought out his shares and either fired him or drove him to resigning (depends on whose story you listen to). It’s getting nasty:

” “Those guys are saying Paul Frank is not a person,” says the designer, whose given name is Paul Frank Sunich. “I hear they’re all wearing T-shirts that say ‘We Are Paul Frank.’ Well, you’re Paul Frank Industries. You’re not Paul Frank.”

I’ve seen the monkey design that Paul Frank is so famous for, but did not know that it was a multimillion dollar business. Apparently it’s very popular – and I definitely do believe that both the business partners that made this quirky brand into such a powerhouse and the guy who conceived it made positive contributions.

What I have the issue with is the person who’s running their web department. It’s not even the unusable obnoxious flash-ridden websites that don’t work in Firefox. It’s the fact that this person apparently never did something very basic – typed in “Paul Frank” into Google. Because when you do, you get this as a first result:

I don’t have a problem with the programmer who used a stock client detection script from somewhere. We all do that. But putting “Client Detection Script” as the title of the first page of your site is rather idiotic. And nobody at the company even searched for “Paul Frank” in Google, even if to see what other Paul Franks there are out there!

Getting back to my ant theory, squabbles, badly designed websites and all those people who prolifically do bad things are balanced out by things done right. The website may suck, but the brand is so good that people will put up with it. Individual ants might be doing stupid and counterproductive things, but it all gets balanced out. The caterpillar gets dragged into the nest, whether it wants it or not.

Mark Z Danielewski’s Signing

I am still trying to finish a few book reviews, but my mind is following associative paths a bit too freely these days, so they are coming out too wordy and confusing. Meanwhile, one of the authors that I am writing about, Mark Z Danielewski, came out with a new book, “Only Revolutions“. It has a cryptic flash website. I noticed that the two eyes comprise a stereo pair, if you look at them through a stereo viewer (or simpy coross-eyed) the pictures seem to float around.

I checked Barnes & Noble’s website, and there seems to be indeed a reading and signing on September 25th at 7 PM at the store at 675 6th Avenue (I used to work just around the corner from there). If you want to meet up, shoot me an email or IM.

For those of you in Ka-lee-fornia, Texachussets and other cromulent places, here’s the entire Only Revolutions tour:

Sep 16 06 Skylight Books Los Angeles 7:30PM
Sep 17 06 West Hollywood Book Fair multi-author panel, West Hollywood Park, West Hollywood 2:15PM
Sep 18 06 University Book Store Seattle (University District store) 7PM
Sep 19 06 Powell’s City of Books Portland (Burnside store) 7:30PM
Sep 21 06 Bookshop Santa Cruz Santa Cruz 7:30PM
Sep 22 06 M Is For Mystery San Mateo 2PM **signing only**
Sep 22 06 Booksmith San Francisco 7PM
Sep 24 06 KGB Bar New York 7PM with Ken Kalfus
Sep 25 06 Barnes & Noble New York (6th Ave) 7PM
Sep 26 06 Brookline Booksmith Brookline 7PM
Sep 27 06 Books & Books Coral Gables 8PM
Sep 29 06 Master’s Tea/Yale University 4PM

Oct 10 06 Boulder Book Store Boulder 12PM (noon)
Oct 10 06 Tattered Cover Bookstore Denver 7:30PM
Oct 11 06 Bookslut Reading Series Hopleaf Bar, Chicago
Oct 12 06 Borders Books Madison 7PM
Oct 14 06 Twin Cities Book Festival Minneapolis
Oct 15 06 Prairie Lights Books Iowa City 1PM **check for webcast details**
Oct 17 06 Borders Books Los Angeles (Westwood) 7PM
Oct 18 06 Book Soup Los Angeles (Sunset) 7PM
Oct 20 06 International Festival of Authors Harbourfront Centre Toronto
Oct 22 06 Strand Bookstore New York 5PM
Oct 23 06 New Haven Public Library New Haven 6:30PM
Oct 24 06 Collegiate School Book Festival New York 6PM
Oct 25 06 Vroman’s | store link Pasadena 7PM
Oct 26 06 KDGE interview with DJ Jessie Jessup Dallas 2PM-6PM
Oct 28 06 Texas Book Festival Continental Club Gallery Austin 9PM

The Russian Tea Room Syndrome

 

“Man told me,” He said, “that these here elevators was Mayan architecture. I never knew that till today. An I says to him, ‘What’s that make me– mayonnaise?’ Yes, yes! And while he was thinking that over, I hit him with a question that straightened him up and made him think twice as hard! Yes, yes!”

“Could we please go down, Mr. Knowles?” begged Miss Faust.

“I said to him,” said Knowles, ” ‘This here’s a research laboratory. Re-search means look again, don’t it? Means they’re looking for something they found once and it got away somehow, and now they got to re-search for it? How come they got to build a building like this, with mayonnaise elevators and all, and fill it with all these crazy people? What is it they’re trying to find again? Who lost what?’ Yes, yes!”

“That’s very interesting,” sighed Miss Faust. “Now, could we go down?”

Kurt Vonnegut, “Cat’s Cradle

The Russian Tea Room, once a popular restaurant created by ballerinas and danseurs (aka male ballerinas) of the Russian Imperial Ballet for themselves and their friends. Later it became an expensive restaurant for the Manhattan high society. In 1996 the new owners closed it down for 4 year and $36 million renovations. In 2002 the restaurant closed, and the owners were bankrupt. In the aftermath, one of the chefs, M.D. Rahman, can be found on 6th avenue and 45th street selling some of the tastiest street food in Manhattan. I bet he’s making more than he did back at the Russian Tea Room now with his little cart.

In the parlance of the Internet this is known as a “redesign” or a “relaunch.” If you are making a living out of web development, like I do, chances are that you participated in a vicious cycle of web site redesigns. They usually happen like this: managers decide to do it and get funding, a lot of meetings follow, specifications are written (or not), arbitrary deadlines are set, designers create graphical mock-ups, then coders swarm and engage in what’s referred to as “death-march.” Managers change their minds about the look and feel a few times during the death-march for an extra morale boost. Finally, a redesigned website launches. Managers start planning the next redesign right away.

In the olden times the CEO’s nephew often got the web design job. Well, these days the nephew grew up, he has a consulting agency. “This is old and busted, let me redesign this mess and you’ll get new hotness” – he says. Pointy-haired bosses everywhere nod and say – “yes, yes, new hotness”, and the cycle keeps on going, redesign after a redesign.

There are a few different types of redesigns. Firs of all, there’s changing the look. In the simplest and best form, this is a very quick deal, especially if the site is properly architected for quick changes. It’s like taking your plain vanilla cellphone, buying a snazzy faceplate, one click – instant new hotness. I have nothing against this sort of redesigns.

The only thing you have to look out for here is what I call the “Felicity effect.” A television show Felicity had a famous redesign failure – the actress Keri Russell cut her trademark long hair. One might argue that she is hot no matter what, but the show suffered a huge drop in ratings. You have to keep in mind that a new look rarely attracts new customers, but often upsets the old ones. For instance, I like Keri’s new look, but I would not start watching that show.

The second type of a redesign involves changing the underlying technology of the site. One might change the content management engine, database engine, rewrite the site in a different language, make it run on a different web server, different operating system, etc. These usually turn out to be the most disastrous and costly of redesigns.

Joel Spolsky wrote about “… the single worst strategic mistake that any software company can make: … rewrit[ing] the code from scratch.” In the web publishing world these kinds of rewrites cause a lot of grief and devastation. A huge technology change always requires a lot of debugging and fixing afterwards, and as soon as most of the bugs are fixed, a new redesign comes around, because, see, ASP.NET 2.0 C# is “old and busted” and Vista Cruiser Mega Platform D## is “new hotness.”

I am not talking here about replacing a technology simply because it does not work or is dangerous. But redesigns are rarely aimed at fixing things – they are done in search of hot technologies and hot looks. By the way, amongst pointy-haired web execs fixing things is less glamorous than perusing new technologies, and that is less glamorous than changing the looks.

A building superintendent I know was in a middle of a huge project – repairing three old and unsafe elevators as well as fixing the crumbling facade of the building. Although the repairs were crucial, they did not earn him the love of the tenants that the old superintendent enjoyed. The old super, instead of fixing broken things, engaged in an almost constant painting projects, changing the color of the paint every time just a little bit. And when he wasn’t repainting, he would leave out the paint bucket and a brush on some rugs in the lobby.

The web execs often go for the best of both worlds – equivalent to changing the foundation of the building (and not the old one was sagging), as well as painting it a new color at the same time. The full Monty web redesign is what the pointy-haired want.

Let’s take a look at the sense that such redesigns make from a capitalist point of view in an area that I know well — web publishing. Web publishing businesses work just like any other. You take some money (aka capital), you spend that money to produce something and you hope that that something makes you even more money one way or another. In economics this is known as Marx’s general formula for capital: Money-Commodity-Money.

Another thing that I faintly remember from my economics class is a rather disturbing concept called “opportunity cost“. See, when you invest money in something you instantly incur this cost. Why? because you can’t invest your money twice, and there always seems to be something you could have invested in that would give you a better return. Let’s say it’s 1995 and you are an editor in, oh, Random House or HarperCollins. You have a budget to publish some children’s books and there’s a pile of proposals on your table. You pick a few. They make money, win awards, etc. Yet, the opportunity cost on every one of those books is about a kajillion dollars, as in that pile there was a certain book by a woman named Joanne Rowling.

In theory, any web executive’s first objective should be to make, and not lose money. Also they should look to minimize the opportunity cost whenever possible. This is of course not the case for many of them. They are thinking: hey I have this fat budget – I can do a big redesign, or …. hmm, what else can I do with that money so it will make me more money?

So how would one go about increasing profits? In the web publishing today content is once again king because of the maturing web advertising, vast improvements in hosting costs and google-inspired web indexing and searching. This was not the case in the earlier days of the web, but now you can directly convert “eyeballs” into profits. The process is rather simple: you create web pages, users visit them, you show users ads (for which you are paid). The relationship is linear – more users = more ad impressions = more money.

So, first of all, you might produce more pages. With search engines like Google, even pages that are hidden in archives of your website will still produce pageviews. The more pages you add, the more revenue you’ll get. In fact, pages with useful information, once placed online become something very dear to a capitalist’s heart – an income generating asset, the very thing that the author of Rich Dad, Poor Dad is so excited about. They are like the geese that lay golden eggs.

The cost of producing more pages comes from three sources: the cost of content – you need to pay someone to write, take pictures, etc; the cost of placing it online – “web producers”, the people who write html, create hyperlinks and optimize images draw a salary; and the cost of hosting/bandwidth – if you are hosting huge videos you costs might be more than what you can get from advertising, but if it’s just text and pictures you are golden. As you surely don’t expect the Spanish Inquisition, there’s the fourth cost: the opportunity cost of showing this content for free, instead of asking for subscription money. The main thing to remember, once the content/feature is created, the costs to keep it online and generating money is trivial.

Besides producing more content, there are other ways of making more money. One might improve the relevance of ads on your pages. If you have a third party ad system, you are pretty much can’t do that. But if you have your own, you might create mechanisms for serving super-relevant ads. Sometimes you might add e-commerce capability to your content website. For instance, if you have a gadget review site, injecting opportunities to easily and cheaply buy the gadgets that you are writing about will likely bring in more more money than machine generated dumb ads.

One might create content that is more valuable to advertisers. For instance, keywords such as “mesothelioma lawyers”, “what is mesothelioma” and “peritoneal mesothelioma” generate ridiculous costs per click on Google’s AdSense. If creating content about “form of cancer that is almost always caused by previous exposure to asbestos” that is so popular with lawyers is not your piece of cake, you can create content about loans, mortgages, registering domain names, etc.

Then we enter the murky waters of web marketing, and especially “SEO” – search engine optimization. In short, if you get other websites to link to your pages, you will get more vistits, partially from those links, and even more importantly, because search engines will place your pages higher in their results. The hard, but honest way to do this is to produce unique, interesting and timely content. No body’s interested in that. Encouraging the readers to link by providing urls that never change and even “link to us” buttons is not in vogue: most web execs prefer non-linkable flash pages. Another way is to pay for links – in the best case for straight up advertising, in the worst case – to unscrupulous “link farm” owners that sell PageRank. Then comes the deep SEO voodoo – changing the file names, adding meta tags, creating your own link farms and hidden keyword pages. At the worst, there’s straight up link and comment spamming. Unethical methods of promoting your business work: Vardan Kushnir who spammed the entire world to promote his “Center for American English” had enough money for booze and hookers, but not many people shed a tear for him when he was brutally murdered (maybe even for spamming). In corporate world the equivalent is the PageRank ban from Google.

So, you could spend your money on all of these things that I described, and hopefully make more money. On the other hand, redesigning a website from top to bottom to make it “look good” or “more usable” will not bring in more “eyeballs”. A redesign of a large site takes several months for the entire web staff. The possible positive aspects of the redesign are these:

1) Faster loading pages
2) Easier to read text
3) More straightforward navigation
4) Cleaner look
6) Bug fixes
7) Switching from a more expensive software and hardware to cheaper

Existing users will probably like you better, but will new ones all of a sudden descend onto the redesigned site? Not likely. In fact, some think that the ugliness of MySpace design is an asset rather than a drawback. People want something from websites. Be it news, funny links, videos, naked pictures, savings coupons or product reviews, design does not matter too much to them. If they can click it, read it and (for the valuable geeks with blogs and websites) link to it – users are generally satisfied.

Here’s an example of a well executed major redesign of a high profile website, the New York Times. NYT always had a well designed website, and the new one is pretty nice too. But is there a lot of new traffic? Here’s an Alexa graph.

At the worst redesigns bring:

1) Broken links (sometimes every single url changes and all links from outside break)
2) Heavier graphics, proliferation of Macromedia Flash
3) Slower loading pages
4) Loss of features and content
5) New bugs
6) New software and licensing costs, more expensive servers

Often this is all that they bring. Broken links hurt the search engine positioning. New software costs money. It takes a long while to work out the bugs.

Here’s an Alexa graph of another major redesign on a website, which name I’d like to omit. Just as the traffic recovered after a big redesign in 2000, a new one hit in 2003. It seems to be recovering again.

The thing is, many businesses are very robust and the disastrous effects of web redesigns do not kill them. Pointy-haired bosses make their buddies rich, while getting kudos for the redesigns. Everyone stays busy, and software companies get to sell a lot of server software.

Subwaycat

When I lived in Odessa, Ukraine, I once encountered a most strange cat. Odessa used to have a huge open air book market, right in the middle of the city. Kind of like a much larger and organized version of the street booksellers in front of NYU. Me and my dad spent a lot of our time and money there. On one of our trips, my dad pointed out a cat sitting in a tree near the book market. On a number of our visits there that stretched over weeks and months, the cat was still there. Water and food dishes appeared there. Somebody told us that the cat apparently went a bit crazy and refused to leave the tree (even though it wasn’t a very high one). Kind hearted booksellers started to feed the cat. I am not sure exactly how long the cat stayed in the tree, or if he or she ever left it.

New York has strange cats of its own. Subway cats. The most famous one of those, Schatzie the cat that lives in the Fulton Street station, according to Randy Kennedy’s book “Subwayland : Adventures in the World Beneath New York.” The mice and rat population must make living near the deadly third rail and moving trains possible for cats. Sadly, eating those rodents must be pretty dangerous too, because they are frequently poisoned.

Well, I found a subway cat of my own under the platforms of the Kings Highway station.

Actually I spotted two, a tabby and a tuxedo, but was able to take a picture only of the tabby. She sat there calmly, not bothered by my flash. I hope she’ll stay safe there.

The Ultimate Geek Toy

Today, for the millionth time someone sent me a link to yet another usb flash drive perversion. Links to usb flash drives made out of weird items seems to facinate blog-reading geeks endlessly. I’ve identified some trends, and I think I came up with an ultimate product that will make all the bloggers absolutely cream their pants.

Prepare yourselves, iiiiiiiiitt’s the caffeinated open source papercraft usb powered thumbdrive plushy cthulhu katamari sushi tiki ipod cozy voodoo knife holder marital aid with oled keyboard. Did I forget anything?

New Billboard Day Effect : How to Advertise More Effectively on Your Blog

Advertising. “The Engine of Commerce”. Ideally, it should work like it does in the Simpsons episode 2F12 “Homer the Clown”:

“In the middle of driving down the highway, Homer skids to a halt in front of a billboard.

Homer: [gasps] It must be the first of the month: new billboard day!

Homer: [reading] “This year, give her English muffins.” Whatever you say, Mr. Billboard! [skids off]
[stops suddenly at another billboard for barbeque sauce]
[cars collide behind him and explode]

Homer: [reading] “Best in the West.” Heh heh heh, that rhymes!
[looking at the next one] “Clown college”? You can’t eat that.

At the power plant, Homer piles his purchases (including MSG, “Best in the West”, and English muffins) at his work station. “Well, I got everything I was supposed to get. I’m not going to enroll in that clown college, though…that advertisement had absolutely no effect on me whatsoever. In his daydream, he imagines himself sleeping and dreaming of himself eating a sandwich. The billboard for the clown college batters its way into his thoughts. The Krustys on the billboard start dancing to circus music.”

Of course, Homer enrolls in the clown college. Having never enrolled in a clown college because an ad told us to, we all go on thinking: “advertisement had absolutely no effect on me whatsoever.” It can’t possibly be true: bajillion dollar industries, such as advertising don’t simply exist if they are not effective.

During the dot com bubble even large companies mostly failed to earn much from banner ads. Even the heaviest online ad campaigns did not seem very effective and suffered horrible clickthrogh rates. Online ad companies escalated the war for clickthroughs by inventing obnoxious popunder, popover and floater ads. The more the ad was like a flash-bang grenade mistakenly used by NYPD on an elderly woman, the better. For instance, many sites started using larger sizes of vertical banners known as “Skyscraper.” That was not enough though – extreme, flash-driven skyscraper ads with movies and sound, capable of crashing browsers and known as “Godzilla” and “Pagekiller” started to appear.

The founders of Google decided to address this issue, and as a result, made bazillions of dollars. As a former googler remembered:

” Besides, Larry and Sergey hated these kinds of advertising. In fact they hated most kinds of advertising as inefficient, dishonest and a total waste of people’s (meaning their) precious time.”

We all know that AdWords and AdSense, Google’s advertising programs managed to earn so much money through unobtrusive, mostly text ads. The winning strategy was “relevancy”. Google’s server would read in the page where the ad were to appear, and serve up a relevant ad.

For instance, after parsing pages on chupaqueso.com, a site dedicated to a cheese snack invented by web cartoonist Howard Tayler, in theory shows ads about cheese. And after reading about chupaqueso’s cheesy goodness, I might indeed be in the mood to buy some cheese online.

On the other hand, the AdSense algorithm is not too efficient. On some pages in the abovementioned site it serves ads like this:

Yes, indeed, amongst Howard Tayler’s readers there are a lot of computer geeks. I know I am not a typical web user, but I am a pretty typical web developer. And I have zero desire to “Boost XML app performance.” I also have all the “ODBC drivers” that I need.

Many of you, my readers, are bloggers or have regular web sites with AdSense ads. Look at them. How many you’d say are “inefficient, dishonest and a total waste of people’s … precious time”?

I say – about 99.5%. And clickthrough ratios are pretty horrible. People try to tweak them by playing around with ad types, look and feel, positioning and excluding advertisers, but it’s all rather ineffective.

Google’s ads only pay if people click on them. In the TV, billboard, magazine and the type of advertising that people tattoo on their bodies there’s no such things as clicks. You get paid depending on how many people see the ad. It works really well if you need to make people remember your company’s name or logo.

Side Note:
When I was little, in Odessa ( Ukraine, Not Texas) somebody scribbled in almost every public phone booth “[Some girl’s full name] is a whore.” In a city of about a million people this worked like a charm. The mindshare that that advertisement delivered must have been off the charts.

These 99.5% of unclickable ads can be divided into two categories: a) ad campaigns that build brand’s awareness almost for free and b) those that indeed waste everyone’s time and money.

I don’t think I ever clicked on any Vonage ads, even though I’ve seen thousands of them. They worked without any clicks — if I did not also know that their customer service sucks and reliability is horrible, I’d have their VOIP service now.

The ads that nobody ever cares about still do get some clicks. When people come by a useful and interesting site, they tend to click on random ads so that the site owner would get some revenue. This is the untraceable portion of a much scarier phenomenon called click fraud. I am not even going to address this here.

In short, I feel that even though Google’s ads are a step in the right direction, AdSense sucks, especially for a blog with a smallish audience, such as mine. The useless, stupid ads that clog AdSense are a waste, even though they might generate a few “pity clicks.” Only half of my ad revenue for the site came from AdSense last year. The rest came from my experiment that I think will be of great interest to everyone.

My thinking went like this: I want to serve ads that are extremely relevant to my blog posts and interesting to my audience. Even more importantly, they must be selling something that I would be interested in. Ads I’d click on.

When you have limited advertising space, the problem with AdSense is that it often tries to sell things that your readers don’t want. What you want to do is advertise things that people aready want. As an example of such salesmanship, let me direct you to a post on the very popular waiterrant.net, where The Waiter describes selling dessert to calorie-conscious women:

“”Ladies,” I say sweetly, “We have some excellent desserts tonight.”

“Oh, nothing for me,” Bubbly Blonde replies.
“No dessert,” Severe Brunette says, holding up her hand.
“Me neither,” Lawyer Babe says firmly.

The fourth woman, a Soccer Mom type, looks at her companions and sighs. She wants dessert.

I see the longing for chocolate in Soccer Mom’s eyes. She’s my weak link. My in.

“Would anyone like some coffee?” I ask. Suggesting coffee is the first stage in selling dessert to calorie resistant ladies.”

“The ladies pay the bill, tip well, and leave. As I watch them go I think about how I got them to order dessert. To be a good salesman you have to have a seductive quality about you. Don’t believe me? Look at pharmaceutical reps.”

That’s what I want to do! This means that I need to find something that will be the equivalent of selling chocolate dessert to Soccer Mom types.

I believe that my 1000 readers are a lot like myself. And what do I spend a huge amount of money on every year? Books, movies, cds and gadgets. Also I purchase some rather esoteric items on eBay too, but the majority of my spending happens squarely at Amazon.com. My wishlist there is humongous, and in fact, I spent my advertising revenue there.

Luckily, Amazon has a pretty generous associate program. You can link to any of the products they sell and get a cut of the sale price, if the sale happens as a result of your clickthrough. In fact, you get a cut of the entire shopping cart amount (I am not sure, this could be only the items that were added after the click). In any case, it’s decent money, and most importantly, a great selection of new and even used items to sell.

What to sell, of course depends on your audience. I found some success selling items that tempt me. In fact, many times it’s the items that I am planning to buy or already bought.

In some cases, relevancy is important. My article with pictures from Fog Creek’s party sold 4 or 5 of Joel’s books. It was a combination of a very desirable in this particular audience product with a closely related article. Interestingly enough, I tried to sell the toy that you can see in the picture as well, but none sold. As I own both books and don’t own the toy, this seems logical.

I might have tried selling flat panel monitors and Aeron chars (WOW, Amazon sells them too! ) ,that make Joel’s office so nice (in fact, at home I have the same exact dual monitor setup, an Aeron chair and a window with a view, and I had id before Joel wrote about his bionic office). These are big ticket items though, and the likelihood of someone buying them on a whim is lower. But then again, so are rewards.

The relevancy does not matter as much as I thought, though. For instance, I advertised “Make” magazine subscriptions and Shure E2c headphones, and sold a few.

In fact, I think that the approach to selecting products should be somewhat similar to the one that Kevin Kelly uses for selecting items on his website Cool Tools:

“Cool tools really work. A cool tool can be any book, gadget, software, video, map, hardware, material, or website that is tried and true. I am chiefly interested in stuff that is extraordinary, better than similar products, little-known, and reliably useful for an individual or small group.”

In short, advertising video iPods is good, advertising “The world’s greatest 3D IM” is not!

Side Note:
My former co-worker won a $300 gift certificate for a certain gadget catalog in a contest. Now, he’s a guy who spends a lot of money on gadgets, like the uber geek that he is. I mean, he owns planetofthegeeks.com domain. But despite that, he had a lot of trouble picking something to spend $300 of free money on in that catalog! Not only was everything overpriced, but there were very few things he’d be interested in owning!

The great thing about selling items from Amazon is that you know that the prices there are very Wal-Mart-like, and most of your readers already shop there. Some people prefer not to patronize Amazon because of software patents or other issues, but there are “organic” alternatives, like for example Think Geek (in fact they sell through Amazon too).

The one gripe that I have with Amazon is the difficulty in creating the links. The tools that they provide want you to use iFrames to create image wrapped links, which of course do not work well in RSS Readers. This brings me to my final point, the specifics of blog advertisement.

A blog is a two-sided entity: it generates page views from people who don’t use RSS aggregators and those who come in from search engine referrals. And then there are the views from within RSS aggregators, in case you are serving up the entire text of the article in the feed. Some blogs don’t do this, serving up only the title or a title and a teaser. The thinking is, readers will click through to the page where they will see ads and thusly generate revenue. Some do this because they don’t serve ads and want to limit their traffic, and yet some do it because they use a default setting in their blogging software and don’t know better.

The great thing about my advertising scheme is that you can serve ads in-feed. A New York blog Gothamist, for example serves atrociously uninteresting ads that repeat. At some point they had a long run of a flashing ad for something that made me unsubscribe from the feed. If they started selling interesting items, they could greatly increase their advertising revenue.

Advertising my way does not detract from regular content and isn’t cheesy. It is clearly marked, unlike those fake editorials in magazines and newspapers. Advertisement can be entertaining in itself! Since the early years of Sears, Roebuck and Co. catalog, people look through catalogs like Levenger, Victoria’s Secret Penzeys Spices and Think Geek for fun! My wife has a lot of gardening catalogs that she looks through now and then. After finishing an interesting post, readers would not mind learning about an interesting gadget or book they might want. In fact, they might already be in the mood to buy it! There is no reason to serve partial RSS feeds with this type or advertising.

P.S. I turned off comments to this article because for some reason it attracts a ridiculous number of spam comments. If you would like to contact me, see about the author section. I also changed to a different way of displaying Amazon’s related items.

Amen


My paternal grandmother, the matriarch of the family, a mechanical engineer and a workaholic, was the main driving force behind our move to America. She woke up at 5 am every day to prepare a meal for the family and start cleaning. She loved America, but did not live long enough to enjoy her life here. Her luck ran out a several years after my family arrived in the US — pancreatic cancer destroyed her body. The surgeons operated, but could not help her.

My grandfather, on the other hand was a bit luckier. He also had an operation in the US – a quadruple bypass, which fixed his heart that was weakened by several small heart attacks. In all likelihood, if he did not immigrate, his heart would have given out earlier, as these operations were not widely available in Ukraine.

Gramps lived an extraordinary life, squeaking by on his luck more than once. The picture of him and my grandma you see above is from their vacation on a Soviet cruise ship. I took a scan from a page of my personal photo album that he lovingly created for me, complete with his accurately printed titles. “October 1984, Cruise on ‘Admiral Nakhimov’, Odessa-Yalta” the caption reads. In August 1986, Admiral Nakhimov became the Soviet Titanic, colliding with cargo ship Pyotr Vasyev, mostly though gross incompetence of and dereliction of duty by the two captains.

Having survived Stalin’s purges was mostly pure luck for my grandparents. Having relatives in the USA actually tipped the odds in the wrong direction. My grandparents did have a chance to emigrate in the pre-war wave. One of my grandpa’s friends tried to talk him into going to America and starting a construction business. Good construction engineers like you are hard to find there, he said. My grandma did not want to go at that time, leaving their elderly parents behind. I remember seeing a letter from my grandpa’s friend, who actually started a construction business in the US and struck it rich. The zip code on the letter stuck in my mind for some reason back then, and now I know what it meant — it was 90210. In any case, I think the major reason why my grandfather did not get arrested adn “disappeared” is his easygoing personality. He was a very gentle person, with a small circle of good friends and absolutely no enemies. That, and his luck.

My grandfather had some luck in WWII as well. Very early on in the war a few of his egghead friends called on him to volunteer to a newly formed and somewhat secret division. He spent the war very close to the hottest front points, but not actually in them. He did not shoot or got shot at. In fact, he was handling lots and lots of paperwork. That paperwork was generated by strange-looking cars with antennas, egg-headed mathematicians and grandpa’s friends, who were fluent in several languages. I always knew my grandfather as an extremely meticulous person, especially about paperwork. This quality is very important in the business of code breaking as well as in the construction business.

After the war gramps was poor as a churchmouse. His wartime spoils were limited to the fork and the polishing cloth that I wrote about earlier. To fix their finances my grandparents headed to the boom island of Sakhalin. Sakhalin is an island right next to Japan that looks like a fish from above. The history of Sakhalin’s population is strange and convoluted. Chinese, Japanese, Ainu, Russians and others co-inhabited it. Japan and Russia fought for complete control of it, and finally, after WWII Soviet Russia won. Japanese were driven out and it became a Soviet frontier, rich in oil and other natural resourses. Engineers were desperately needed, and even within the confines of non-market economy, wages were much higher there. My grandparents made a good living there, sending money back to their parent and saving a lot to start their independent life back in Odessa. My dad, whom they took along, meanwhile, learned to ski and to catch smelts, strange little fish that smell like fresh cucumbers.

Back to Odessa they went, where they continued their careers. They bought a few things with their Sakhalin earnings, such as the nice modern furniture and a color TV that I later enjoyed. There are many buildings in Odessa that were built under the supervision of my grandfather. Later he became a college instructor, and taught architects and builders.

Without ever hearing about another famous Odessan who also happens to share his first name, one Yakov Pokhis better known as Yakov Smirnoff, gramps liked to repeat the famous catchphrase. “What a country! What won’t they think of!” — he used to say when I showed him a gadget or when he read about something in a newspaper or saw something on TV.

Grandfather’s luck ran out at the age of 91. He caught pneumonia. In the hospital, he started to get a little better, but then suddenly coded. His heart probably simply gave out, and the house doctor could not revive him. I talked to that doctor, and it was bad. Decent doctors say “I am sorry for your loss” and not “what is it that you want to know”; they do not mix pronouns, even if they speak broken English. I can only hope that he did everything that he could to save my grandfather.

Here’s literally the last picture I ever took of him (it was earlier this year). My latest digital camera and flash impressed gramps a lot, as it came a long way from the huge camera he and his father used to have (I pointed out that the quality of that old-timey camera was probably better).

As I learned from the eulogy delivered by a rabbi at the funeral, 91 is a special age. In Hebrew letter code 91 means Amen. Aleph = 1, Mem = 40, Nun = 50. Gramps lived a good life, and I am very grateful for having him with us that long. I am also grateful that his death was quick and I hope mostly without suffering. He is finally back with grandma. Amen.

A Space Potato Made of Poison

Jeffrey Rowland drew me a custom watercolor of my favorite comic character on the internets for a pen tablet that I was not using. Chump.

“A born warrior, Topato possesses a large, loud vocabulary and fears nothing. He is made of a poison that triggers agonizing death in his opponents. Topato is a licensed attorney.”


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